Privacy Policy

1 Introduction

Bengal86 ("we", "our", "the Company") is firmly committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and gaming services. We comply with Bangladesh data protection laws and international GDPR standards, and we respect your rights.

Bengal86 is an online gaming and betting platform that provides entertainment to thousands of players. We know you trust us and expect us to keep your information safe. We take this responsibility very seriously. By reading this policy, you will understand with complete transparency how we handle your data and what rights you have.

2 Information We Collect

To provide you with a safe and smooth experience at bengal86, we collect various types of information. We only collect information necessary to provide our services, maintain legal compliance, and keep your account secure.

Personal Identification Information

• Full Name: For registration and identity verification
• Date of Birth: To verify age (18+ years)
• Email address: For communication and account security
• Mobile Number: For two-factor authentication and emergency contact
• Address: For legal compliance and payment verification
• Identity documents: For KYC compliance and fraud prevention (National ID, Passport, Driving License)

Financial Information

• Payment Method: bKash, Nagad, Rocket numbers (last 4 digits stored in encrypted form)
• Transaction History: Deposit, withdrawal, and betting records
• Bank account information: For withdrawals only (stored in PCI DSS compliant encryption)

Usage and Technical Information

• IP Address: For security and geo-location verification
• Device Information: Browser type, operating system, device ID
• Cookies and Tracking: For session management and user experience enhancement
• Gaming Activity: Games played, betting patterns, win-loss records
• Log Files: Server logs, error reports, access timestamps

Contact Information

• Customer support chat: To resolve your questions and issues
• Email Communications: Messages you send and receive
• Phone Call Records: For quality control and training purposes (with your consent)

3 How We Use Your Information

Bengal86 uses your collected information for various legitimate purposes that enhance your experience and fulfill our legal obligations. We never sell your information and only use it for the following purposes:

4 Information Sharing and Disclosure

Bengal86 protects your privacy and does not sell your personal information to third parties. However, we may share certain information in limited circumstances to provide our services and meet legal obligations:

Service Providers and Business Partners

We work with trusted third-party service providers who perform specific functions on our behalf. These providers can only access the information necessary to provide their services and are bound by strict confidentiality agreements. These include:

• Payment processors: bKash, Nagad, Rocket, and other payment gateways
• Identity verification services: For KYC and AML compliance
• Cloud Hosting Provider: For data storage and server management
• Game providers: For third-party game provision
• Marketing and Analytics Tools: Google Analytics, Facebook Pixel (with your consent)

Legal Obligations

We may disclose your information when legally required:

• In response to court orders, subpoenas, or other legal processes
• At the request of government or regulatory authorities
• To assist law enforcement agencies in crime investigations
• To protect our legal rights or defend against legal claims
• For national security or emergency situations

Business Transfer

If bengal86 undergoes an acquisition, merger, restructuring, or asset sale, your information may be part of the transferred assets. We will notify you in advance of such changes and ensure your information receives the same level of protection.

5 Data Security and Encryption

Bengal86 implements industry-standard security measures to protect your personal and financial information. We use technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.

6 Your Privacy Rights

Bengal86 recognizes your control over your personal information. Under GDPR and Bangladesh data protection laws, you have the following rights:

• Right to Access: You have the right to know what information we store about you and receive a copy. You can submit a data access request and we will respond within 30 days.
• Right to rectification: If your information is incorrect or incomplete, you can update it anytime from your account settings or contact our support team.
• Right to Deletion: You can request deletion of your personal data (though some information may need to be retained for legal obligations). Contact support to close your account.
• Right to Restrict Processing: In certain circumstances you can request that your data processing be restricted, such as when you are challenging the accuracy of the information.
• Right to Data Portability: You can receive your information in a structured, commonly used, and machine-readable format and transfer it to another service.
• Right to Object: You can object to certain types of data processing (such as direct marketing). You can unsubscribe from marketing emails at any time.
• Right Against Automated Decisions: You can request human review of decisions based on automated processing (such as profiling).
• Right to withdraw consent: You may withdraw your consent at any time, though this will not affect processing that occurred before withdrawal.

To exercise these rights, email support@bengal86.net or visit your account settings. We may verify your identity and will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

7 Data Retention and Deletion

Bengal86 retains your information only as long as necessary to fulfill the purpose for which it was collected or as legally required. Our data retention policy is as follows:

Active Account

We retain your information while your account is active so you can use our services. This includes your profile, gaming history, transaction records, and preferences.

Inactive Accounts

If you don't log in for 12 months, your account will be marked as inactive. We'll send you an email notification. If you don't respond within another 6 months, we may archive or delete your account and data (subject to legal obligations).

Closed Accounts

If you request to close your account, we will delete or anonymize your personal information as far as possible. However, we may be required to retain certain information:

• For legal and regulatory obligations (such as AML, KYC records) - up to 7 years
• Tax and Financial Records - 5 years
• Fraud prevention and security purposes - 3 years
• Dispute resolution and legal claims - limitation period

Marketing Data

If you unsubscribe from marketing communications, we will immediately remove you from our marketing list. However, we will keep your email address on a suppression list to ensure you do not receive marketing materials in the future.

Backup Data

For disaster recovery purposes, copies of your data may remain in backup systems for up to 90 days. These backups are stored securely and are not accessed during normal operations.

8 Cookies and Tracking Technologies

Bengal86 uses cookies and other similar tracking technologies to enhance your browsing experience, provide site functionality, and analyze our services. Cookies are small text files stored on your device.